iinvosense is made by Imaginova Inc. ("Imaginova", "we", "us"), a company based in Ontario, Canada. We are responsible for the personal information described in this policy. Questions and requests: info@imaginova.ca.
iinvosense has no user accounts. Everything you enter is stored in the app on your device:
This information is not transmitted to Imaginova and we have no access to it.
If you enable it, the app backs up or syncs your inventory to your own cloud storage: iCloud (Apple) on iOS, and Google Drive on Android. That data is held in your Apple or Google account under their privacy terms, and only your devices signed into that account can read it. Turning sync off stops further copies; deleting the data from iCloud or Google Drive is done through those services. Imaginova never receives a copy.
When you identify an item from a photo, either with Identify from photo or while taking pictures in Rapid capture, the app sends Imaginova's recognition server a reduced copy of that one photo (about 330 pixels on the short side) over an encrypted connection (HTTPS). The server returns a suggested category, name, make and model, and an estimated replacement cost based on the category and brand.
Recognition gets better when it learns from real photos and from the corrections people make. You can choose to help. This is off unless you turn it on: the app asks once, after the introduction (dismissing the question counts as no), and you can change your answer at any time in Settings › Photo Recognition › Help Improve Recognition. Recognition works exactly the same whether or not you contribute.
For each photo you identify while the setting is on, Imaginova may keep:
Not kept, even when you contribute: the text read from the item, and everything else in your inventory (values, prices, serial numbers you enter, receipts, rooms, notes, your home profile and your address).
On servers Imaginova owns and operates in Ontario, Canada. A model trained on contributed photos does not contain the photos themselves.
Turning the setting off stops anything new from being kept, immediately. For your rights over past contributions, see section 10.
The app and this website use Google Analytics for Firebase and Firebase Crashlytics (provided by Google LLC) to understand which screens and features are used and to diagnose crashes. This data includes screen names, feature events (for example "report generated"), app version, device model and operating system, coarse country, and a pseudonymous app-instance identifier. It does not include your inventory, photos, values or the contents of your home profile. We have disabled advertising features in these tools. The website uses a Google Analytics cookie for the same purpose; you can block it in your browser without affecting the site.
Reminders (annual review, policy renewal, appraisals older than three years, incomplete home profile) are scheduled on your device and require your permission for notifications. They are not sent from our servers and do not transmit your data.
iinvosense is designed to help you and your insurance broker or agent get your coverage right. Nothing is shared with any insurance professional, carrier or other party unless you do it.
Linking a broker. If a participating broker gives you an invite code and you enter it in the app, the app tells our server which brokerage you linked and, from then on, sends only readiness stages: that the app is installed, how far along your home profile is (as a percentage), how many items may exceed a policy limit, and how many reports you have generated. It also sends the address of the home the link is about (street, city, province or state, postal code) so the broker can match you to your file; the street lines are stored encrypted on our server and shown only to the brokerage you linked. No item, value or photo is included. You can remove the link at any time under Settings › My broker, which stops these signals.
Sharing a coverage summary. From the Coverage review screen you can choose to share a coverage summary with your linked broker. Before anything is sent, the app shows you the exact contents. A summary contains only aggregates and profile answers: your total documented contents value, totals and counts per category compared with typical policy limits, which riders may be worth discussing, your home profile (structure, safety devices, liability exposures, number of prior claims), your current policy amounts and carrier, your city, province or state, and the first part of your postal code. It never contains item names, makes, models, serial numbers, photos, receipts, room names, your policy number or any free-text note; your street address is not in the summary itself, but is already on file with the broker from the link (above). Each share is a separate, explicit action. Sharing again replaces the earlier summary; you can withdraw a summary at any time from Settings › My broker, and it is removed from the broker’s portal immediately. Summaries are stored encrypted (AES-256, with a separate key per summary) and are readable only by the brokerage you shared with; Imaginova staff can see that a summary exists, not its contents. A summary is deleted 12 months after it was shared unless you share again, and every time a broker views it is recorded and shown to you in the app.
The PDF report is generated on your device and saved where you choose in the Files app. The app does not send it anywhere.
We do not sell personal information, we do not sell leads, and we do not share your data with insurers or advertisers for their own purposes.
| Provider | Purpose | Data involved |
|---|---|---|
| Apple Inc. | App distribution, iCloud sync (if enabled), App Attest device credentials, crash logs you opt in to share with Apple | Your inventory (in your iCloud only), device attestation |
| Google LLC | App distribution, Google Drive backup (if enabled), Play Integrity, Firebase Analytics and Crashlytics | Your inventory (in your Google Drive only), device attestation, usage and crash data |
| Cloudflare, Inc. | Network security and delivery in front of our recognition server | Identification requests pass through Cloudflare's network on the way to our server: the reduced photo, recognised text, IP address and timing |
| Microsoft Corporation (Azure) | Hosting for iinvosense.com; delivery of messages sent with the support form | Standard web server logs; the name, email and message you submit for support |
Each provider processes data under its own privacy policy and, where they act for us, under contract.
Data on your device stays until you delete it. Identification photos and recognised text are not retained. Contributed photos and records are kept to evaluate and train our recognition models (section 5). Daily identification counts are deleted after 400 days. Device enrolment records and server logs are kept as long as needed to secure and operate the service. A coverage summary you shared with a broker is kept for 12 months from sharing, or until you withdraw it or remove the broker link, whichever comes first; a broker’s own account closing also removes it. Analytics data is retained by Google for the period we configure (currently 14 months) and then aggregated or deleted. Emails you send us are kept as long as needed to answer them.
Identification requests are encrypted in transit and accepted only from copies of the app that have verified themselves with Apple App Attest or Google Play Integrity; every request is signed with a key issued to that device. Our servers hold no inventory: no item list, values, receipts or home profile, so a server incident cannot expose your belongings. The only item-related information we hold is what you choose to contribute (section 5) and summaries you choose to share with a broker (section 8). No method is perfectly secure; if we learn of an incident affecting your information we will notify you as required by law.
iinvosense is not directed to children under 13 and we do not knowingly collect information from them.
We handle personal information under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and, in Quebec, the Act respecting the protection of personal information in the private sector as amended by Law 25. Contributed photos and records are stored in Canada. Identification requests pass through Cloudflare's network, and analytics and crash data are processed by Google; these providers may process data outside Canada, including in the United States, and where that happens we rely on contractual protections. If you use the app elsewhere, local law may give you additional rights, which we will honour on request.
We will post changes here and update the effective date. For changes that materially expand what we collect or share, the app will tell you before the feature is used.
Imaginova Inc. · info@imaginova.ca